Contact Us

Last updated: October 27, 2026

For help choosing a kitchen item or resolving an order issue, contact Orevanio using the details below. The store is operated by Shaanxi Hanlong Xiansong Fengren Technology Co., Ltd.

Brand: Orevanio
Legal Company Name: Shaanxi Hanlong Xiansong Fengren Technology Co., Ltd.
Business Address: Room 412-G215, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Website: https://orevanio.com
Email: service@orevanio.com
Phone: +86 29 87315227

What to include in your message

Tell us your order number, the email used at checkout, and the product concerned. Briefly explain the help you need. For breakage, missing components, or an incorrect delivery, photographs of the item and packaging are useful where reasonably available. Keep the packaging while the issue is reviewed.

Do not send complete card numbers, security codes, passwords, or one-time payment codes. Our support team does not need these details to investigate an order.

Changes and cancellations

Contact us as soon as you notice an address mistake or wish to cancel. We will check whether fulfillment can still be stopped or updated. Changes cannot be guaranteed after processing has progressed. We do not charge a cancellation fee for an order we successfully cancel before dispatch. Mandatory cancellation rights remain unaffected.

Returns and privacy requests

For a return, email us before posting merchandise so we can provide the correct destination and instructions. The business address above is not automatically the return warehouse. See our Return Policy for conditions, costs, and refund timing.

For a privacy enquiry, use the same email address and identify your message as a privacy request. We will respond within the time required by applicable law.