Shipping Policy
Last updated: October 27, 2026
This policy explains delivery arrangements for Orevanio kitchenware orders. Orevanio is operated by Shaanxi Hanlong Xiansong Fengren Technology Co., Ltd.
Delivery destinations and options
We accept delivery addresses supported by checkout. Enter your full address to see available services before paying. Restrictions may affect remote areas, PO boxes, and military addresses. If a service is unavailable for your address, please contact us rather than entering an alternative address you cannot receive deliveries at.
Processing and transit estimates
Order preparation normally takes 1–3 business days after payment is confirmed. Standard transit is estimated at 7–12 business days after dispatch. The usual combined estimate is therefore 8–15 business days from confirmed payment. Business days exclude weekends and public holidays.
Transit begins after dispatch and is separate from preparation. These estimates are not guaranteed delivery dates. Stock verification, unusually high demand, carrier interruptions, customs checks, or severe weather can cause delays. If a different lead time applies to a particular product or service, it must be disclosed before purchase.
Shipping fees
Free standard shipping applies when the merchandise subtotal is US$50 or more after discounts and before taxes and shipping charges. For a subtotal below US$50, the shipping fee is displayed before you pay. The offer concerns standard shipping; charges for any optional service are shown separately. Review the final total and contact us if an advertised offer does not appear correctly.
Fulfillment location and tracking
Orders may be handled by our company or partner facilities according to stock and destination. Fulfillment can be international. The company address below does not mean every parcel ships from that location or from a local warehouse near the customer.
We send available tracking details after dispatch. A carrier may take time to show its first scan. Items may travel in separate parcels; tracking details will be provided for each where available.
Taxes and import charges
Taxes and delivery fees collected by the store are included in the total shown before payment. Any arrangement requiring a recipient to pay separate import duties, taxes, or clearance charges must be disclosed before purchase. Please ask before ordering if the import-charge treatment for your destination is unclear. No undisclosed import payment is required to correct an error attributable to us.
Address errors and unsuccessful delivery
Check the recipient, street details, unit number, postcode, and contact information before ordering. Contact us immediately about an error. We will try to correct it while fulfillment can still be updated. If a parcel returns because of customer-supplied address errors or uncollected delivery, we will discuss the circumstances and any reasonable reshipping costs before you agree to another shipment.
Delays and delivery problems
Email service@orevanio.com if the delivery estimate has passed, tracking has stalled, or a parcel appears lost. We will investigate with the relevant carrier or fulfillment partner. When goods are confirmed lost before successful delivery through no fault of yours, we arrange an appropriate replacement or refund without additional cost.
If a delivered scan appears but you cannot find the parcel, check the delivery location, household members, or reception and contact us. The scan alone does not automatically end our investigation. For damage, retain the packaging and share photographs where possible. The Return Policy explains product remedies.
If we cannot dispatch within an applicable promised period, we will notify you and provide any legally required choice to accept a revised date or cancel for a prompt refund. Carrier involvement does not remove our obligations as seller.
Shipping enquiries
Brand: Orevanio
Legal Company Name: Shaanxi Hanlong Xiansong Fengren Technology Co., Ltd.
Business Address: Room 412-G215, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Website: https://orevanio.com
Email: service@orevanio.com
Phone: +86 29 87315227