FAQ
Last updated: October 27, 2026
What does Orevanio sell?
We sell kitchen and dining essentials, including food preparation tools, cooking utensils, serving pieces, kitchen storage, and textiles. Availability and set contents are shown on each product page.
Are the food and decorative accessories in the photos included?
Only the items expressly listed in the product description are included. Food, plants, cutlery, and other styling props may be shown to demonstrate use. Ask us before ordering if the contents of a set are unclear.
Can every item go in the dishwasher, microwave, or oven?
No. Suitability varies by material and construction. Use only the methods and temperatures specified for the individual product. Do not assume a wooden handle, ceramic vessel, or silicone component makes the whole item suitable for a particular appliance. Contact us if care information is missing.
Will wood grain and colours look exactly like the photographs?
Natural wood can vary in grain and shade, and screens may display colours differently. These ordinary variations do not excuse supplying goods that materially differ from their description.
Which payment methods can I use?
The payment options available for your order appear at checkout. Check the transaction currency and final total before confirming payment. A bank or payment service may apply separate conversion fees under its own terms.
Where do you deliver and how long does it take?
Delivery is available to addresses supported at checkout. Orders are normally prepared within 1–3 business days after confirmed payment. Standard transit is estimated at 7–12 business days after dispatch, making the usual combined estimate 8–15 business days. Business days exclude weekends and public holidays. These are estimates rather than guaranteed arrival dates.
When is standard shipping free?
Standard shipping is free when the merchandise subtotal is US$50 or more after discounts, excluding taxes and shipping. Below US$50, the applicable delivery charge appears before payment. Check the Shipping Policy and the final checkout total for the service available to your address.
How do I track an order?
We send available tracking information after dispatch. The first carrier scan may take time to appear. Contact service@orevanio.com with your order number if tracking stalls or the estimated delivery period has passed.
Can I cancel or change an order?
Contact us promptly. We will check fulfillment progress and confirm what remains possible. An approved cancellation before dispatch has no cancellation fee. After dispatch, the Return Policy normally applies, without limiting statutory rights.
What if an item arrives broken or incomplete?
Tell us promptly and keep the goods and packaging. Photos can help us assess the issue. When damage, a defect, a missing included component, or an incorrect item is attributable to us, we provide an appropriate remedy at no additional cost, including necessary return postage.
Can I return an unwanted purchase?
Contact us within 30 calendar days after delivery for an eligible change-of-mind return. Goods must be unused, unwashed, undamaged, and complete with supplied parts and original packaging. You pay return postage for these voluntary returns; we do not charge a restocking fee. Defective or misdescribed goods are handled separately. The Return Policy explains the full process.
When will a refund be issued?
An approved refund is issued to the original payment method within 5–10 business days after receipt and inspection of returned goods. If no return is required, that period runs from refund approval. Your payment provider may need additional posting time. Earlier legal deadlines take priority.
Who operates the store?
Brand: Orevanio
Legal Company Name: Shaanxi Hanlong Xiansong Fengren Technology Co., Ltd.
Business Address: Room 412-G215, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Website: https://orevanio.com
Email: service@orevanio.com
Phone: +86 29 87315227