Return Policy

Last updated: October 27, 2026

We want customers to understand the steps and costs before returning a kitchen item. This policy covers purchases from Orevanio, operated by Shaanxi Hanlong Xiansong Fengren Technology Co., Ltd. Mandatory consumer rights take priority over any conflicting provision.

Unwanted purchases

To request a voluntary change-of-mind return, contact service@orevanio.com within 30 calendar days after delivery. A request made within the window remains timely while you wait for our reply.

The item must be unused, unwashed, undamaged, and in its original condition, with included accessories, components, labels, and original packaging. For a set, return all included pieces unless we agree otherwise. Please provide the order number or another reasonable proof of purchase. Handling reasonably needed to exercise a statutory cancellation right remains subject to applicable law.

Goods that have been used for cooking, serving food, or other household tasks, or have been damaged through misuse, are generally outside our voluntary change-of-mind offer. This does not exclude a claim for a defect revealed during normal use.

Breakage and other product problems

If a ceramic piece arrives broken, an included component is missing, an item is incorrect, or goods are defective or materially misdescribed, notify us promptly. Explain the issue and provide photos where reasonably possible. Keep the goods and packaging until we advise on the next step. Do not continue using an item that appears unsafe.

We will assess the circumstances and arrange a suitable solution, such as replacement, refund, or return at our expense. An item need not be unused to qualify for a genuine defect claim. Nothing imposes a 30-day cut-off on a longer mandatory remedy.

Return instructions and destination

Email your order details, the item, and the reason for the request. We will confirm the next steps, destination country, full return address, and any packing instructions before you post the parcel. The company address below is not automatically a return facility. An assigned facility may be overseas, so an international return may be necessary. Ask for the location and likely postage before deciding on a voluntary return.

Pack fragile goods securely and retain proof of posting. Tracked postage is recommended. The instructions process does not remove a statutory right to cancel or return.

Postage and fees

For an eligible change-of-mind return, you pay return postage. Original delivery charges are not normally refunded for a voluntary return, unless the law requires otherwise. We do not deduct a restocking fee.

For a confirmed defect, incorrect delivery, transit damage, or other fulfillment error attributable to us, we cover necessary reasonable return costs or arrange another remedy without additional expense. When a full refund is due because of our error, applicable original delivery charges are included.

Refund processing

We will notify you of the result after receiving and checking the returned goods. Approved refunds go to the original payment method within 5–10 business days after receipt and inspection, or within 5–10 business days of approval if no return is needed. Any shorter deadline required by law prevails. Banks and payment services may need additional time to post the credit.

Cancellations and exchanges

Ask us promptly if you wish to cancel. A cancellation we successfully complete before dispatch carries no cancellation fee. If shipment cannot be stopped, the return process may apply, subject to mandatory rights. Contact us about an exchange before posting goods so we can check availability and explain the arrangements.

Return support

Brand: Orevanio
Legal Company Name: Shaanxi Hanlong Xiansong Fengren Technology Co., Ltd.
Business Address: Room 412-G215, Unit 2, Building 6, Phase II, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China
Website: https://orevanio.com
Email: service@orevanio.com
Phone: +86 29 87315227